FAQ

1. What materials is the pillow made from?

HerPillow® features a soft velvet-style cover and a plush polyester filling designed for everyday comfort.

2. Is the cover washable?

Yes. The outer cover can be removed and machine-washed on a gentle cycle.

3. What are the pillow dimensions?

Approximate size: 80 × 120 × 180 cm.

4. How long does shipping take?

Orders are processed in 1–2 business days and typically arrive within 3–7 business days in the United States.

5. Do you offer free shipping?

Yes, all U.S. orders include free shipping.

6. Where are orders shipped from?

All orders ship from Henderson, Nevada, USA.

7. Can I return the pillow if I change my mind?

Unopened and unused pillows may be returned within 30 days of delivery.

Once opened, pillows cannot be returned.

8. What if my pillow arrives damaged?

If your pillow arrives damaged or defective, we will replace it at no cost.

Please contact us within 30 days with your order number and a photo or video.

9. What payment methods do you accept?

We accept major credit cards, PayPal, Apple Pay, Google Pay, and Shop Pay.

10. Are installment payments available?

Yes — Shop Pay installment options are available at checkout for eligible customers.

11. Who can use this pillow?

HerPillow® is designed for general full-body comfort and can be used by anyone who enjoys a supportive, oversized pillow.

12. How do I clean the pillow itself?

The outer cover is machine-washable.

The inner pillow should be spot-cleaned only.