📦 Return & Refund Policy
At HerPillow, we want you to feel confident when ordering from us. Please review our return and refund policy before completing your purchase.
🔄 Returns & Refunds
We offer a 30-day return policy, which means you have 30 days after receiving your order to request a return.
To be eligible for a return, your HerPillow must be unused and unopened, in the same condition that you received it, and in its original packaging.
Due to the personal-use nature of our full-body pillows, used pillows cannot be returned.
Returns may be accepted for eligible unused and unopened products, including orders placed during a sale or promotional period.
📸 Damaged, Defective, or Incorrect Items
Please inspect your HerPillow when you receive it.
If your pillow arrives damaged, defective, or incorrect, please contact us within 30 days of delivery at:
support@herpillow.store
(725) 275-8848
Please include:
- Your order number
- Your full name
- Clear photos or video showing the issue
- A brief description of the damage, defect, or incorrect item
For eligible damaged, defective, or incorrect orders, HerPillow LLC will cover applicable shipping costs and provide a replacement or appropriate resolution at no additional cost to you.
🚚 Return Shipping Costs
For returns due to customer preference or a change of mind, the customer is responsible for the return shipping costs.
Original shipping charges are non-refundable. If a refund is issued, applicable return shipping costs may be deducted from the refund amount.
📦 Shipping Issues
HerPillow is not responsible for delays caused by the carrier, weather, or circumstances outside our control.
If your tracking information shows that your package was delivered but you cannot locate it, we recommend checking with household members, neighbors, and your local carrier first.
Customers are responsible for providing an accurate and complete shipping address during checkout.
💳 Refunds
Once we receive and inspect your eligible returned item, we will notify you whether your refund has been approved.
Approved refunds will be issued to the original payment method within 3–5 business days after the return has been received and inspected.
Your bank or credit card provider may require additional processing time before the refund appears in your account.
If more than 15 business days have passed since your refund was approved, please contact us at:
support@herpillow.store
🔄 Exchanges
We do not offer direct exchanges.
If you would like a different product, the fastest option is to return the eligible unused and unopened item and place a new order after your return has been approved.
📧 How to Start a Return
To request a return, please contact us at:
support@herpillow.store
(725) 275-8848
Please provide your order number and reason for the return.
Do not send a return before receiving return instructions from HerPillow LLC.
Approved returns should be sent to:
HerPillow LLC
720 Emerald Idol Place
Henderson, NV 89011
United States
💕 Our Promise
We appreciate your support and are committed to providing a comfortable, high-quality HerPillow experience.
Thank you for choosing HerPillow — premium full-body comfort made for better rest.