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Our Policies & Contact
Refund Policy
We accept returns of unused and unopened pillows within 30 days of delivery.
Used items cannot be returned.
Defective or Damaged Items If your pillow arrives damaged or defective, we will replace it at no cost to you.
Please contact us within 30 days of delivery with your order number and a photo or video of the issue and full name.
Refunds Refunds for eligible unopened returns will be issued to the original payment method within 3–5 business days after we receive and inspect the item.
How to Start a Return Email us at Herpillow.store@gmail.com or call +17252758848 with your order number. Return address: 720 Emerald Idol Place Henderson, NV 89011
Shipping Policy
Processing Time
Orders are processed within 1–2 business days.
Shipping Origin
All orders ship from Henderson, Nevada, USA.
Delivery Time
Most U.S. orders arrive within 3–7 business days.
Shipping Cost
All U.S. orders include free shipping.
Tracking
A tracking number will be emailed to you once the order ships.
